FAQ
Welcome to Our FAQ Page
At Arthur's Watches, we understand that you may have a few questions, and we're here to help. Below, you'll find answers to some of the most common questions we receive. If you can't find what you're looking for, please feel free to contact us directly.
1. How long will it take to receive my order?
Each watch is carefully inspected and packed with care. Please allow 1–3 working days for processing. Once your order has been dispatched, delivery typically takes 5–10 working days, depending on your location.
2. Do you offer free delivery?
Yes, we're pleased to offer free delivery on all orders . It's our way of thanking you for choosing Arthur's Watches and supporting our brand.
3. Can I track my order?
Absolutely! As soon as your watch has been dispatched, you'll receive a confirmation email containing your tracking number. This will allow you to follow your order's journey right to your door.
4. What is your returns policy?
Your satisfaction is our top priority. If, for any reason, you're not completely happy with your purchase, you can return your watch within 30 days of receiving it. The watch must be unworn and in its original packaging.
Please visit our Refund Policy page for further details, or contact us at support@arthurs-watches.com to start the returns process.
5. How should I care for my watch?
To keep your watch looking and functioning at its best:
• Cleaning: Gently wipe your watch with a soft, damp cloth. Avoid harsh chemicals and do not soak the watch.
• Storage: Store your watch in a cool, dry place, preferably in its original box.
• Maintenance: Ensure the battery is replaced when needed. For mechanical watches, wind them regularly as recommended.
If you have any specific questions about caring for your watch, please feel free to contact us.
6. Can I customise a watch?
We love helping customers create something truly special. If you're interested in having a watch customised, please contact us at support@arthurs-watches.com, and we'll be happy to discuss the available options.
7. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. You can also pay securely using PayPal, Apple Pay, Google Pay and Shop Pay.
8. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible at support@arthurs-watches.com.
If your watch has not yet been processed, we'll do our best to accommodate your request. Once an order has been processed or dispatched, cancellations or changes may no longer be possible.
9. How do I contact you?
We're always here to help with any questions or concerns. You can reach us by email at support@arthurs-watches.com .
Still Have Questions?
If you haven't found the answer you're looking for, please don't hesitate to get in touch. We're here to make your experience with Arthur's Watches as smooth and enjoyable as possible.